After having the product for about a year, the toaster stopped working. We can still use the bake and timer. I reported the problem to their Consumer Service and got the following reply:
"Your unit is no longer under warranty according to the date code. A proof of purchase is required for a warranty exchange. Please refer to your use and care manual for warranty terms and conditions"
To which I replied:
"Not a good response. Not helpful. Regardless of warranty or cost you could at least offer some assistance with your product. This does not leave a good impression of your company or the quality of your products. I would definitely not choose another of your appliances based on this experience."
I wanted to share this with others considering this product and company. I have often found that companies are eager to help customers who have found faults in their products (even if you have to pay). This is a clear exception and I would not want to buy from this company again. Should not have to throw out a year old appliance.
(36 customers reviews )
Customers Rating=2.0 / 5.0
More Detail For Black Decker TRO390W Toast R Oven Classic Countertop Oven Broiler
- 1200-watt 4-slice toaster oven/broiler with spacious 3/8-cubic-foot interior
- Toast, bake, broil, and reheat functions; 15-minute timer; audible signal
- Temperature control up to 450 degrees F; "on" indicator light; see-through door
- Swing-down crumb tray for easy cleanup; bake pan and 2-position slide rack included
- Measures approximately 8-13/16 by 10-1/2 by 16-1/8 inches; 1-year limited warranty
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